Privacy Policy

Last Updated: November 2025

Celestium AI (“we,” “our,” or “us”) is a California based sole proprietorship that provides smart
websites, automation tools, AI powered chat and voice agents, and lead follow up systems for
businesses across the United States. This Privacy Policy explains how we collect, use, store, and
protect your information when you visit our website or interact with our communication and
service systems.

1. Information We Collect
We collect information in the following ways:

Information You Provide Directly
This includes information you submit through forms, chat, call interactions, or service requests,
such as:

  • Name
  • Email
  • Phone Number
  • Business name
  • Service needs or project details
  • Messages sent through our forms, chatbot, or AI voice agent
  • Appointment or meeting information
  • Any information provided through surveys, demo requests, or onboarding

Information From Communication Systems
We may collect information from:

  • SMS and email exchanges
  • Missed call text back responses
  • AI chatbot conversations
  • AI voice agent interactions
  • Call recordings or call logs when allowed by law
  • Appointment bookings or calendar submissions

Automatically Collected Information
When you visit our site or use our tools, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time on site
  • Referral pages
  • Click and scroll activity

This is typically gathered through analytics tools or cookie-based technologies.

2. How We Use Your Information
We use your information to:

  • Respond to inquiries and provide requested services
  • Communicate with you through text, email, or phone
  • Operate AI chat and voice agents on your behalf
  • Schedule appointments or demos
  • Improve our website and service experience
  • Provide automated follow up such as reminders, nurturing messages, or missed call responses
  • Run analytics to understand site performance and marketing effectiveness
  • Support review automation and local presence tools
  • Deliver marketing messages or retargeting ads, where permitted

We do not sell your information.

3. AI Chat and Voice Agent Interactions
By engaging with our systems, you acknowledge that:

  • AI chat or voice agents may collect and store your messages
  • Calls may be recorded for quality and accuracy
  • Information you provide during automated interactions may be stored in our systems

These tools are used to assist with communication, scheduling, and support.

4. Cookies and Tracking Technologies
We use cookies, pixels, and similar tools to:

  • Improve website functionality
  • Measure site traffic and visitor patterns
  • Support remarketing or retargeting efforts
  • Track performance of campaigns and ads

You may disable cookies through your browser settings, but certain features may not function
properly if you do.

5. SMS, Email, and Phone Communication Consent
By submitting your information to Celestium AI, you agree to receive communication related to
your inquiry or service, including:

  • Text messages
  • Emails
  • Phone calls
  • Automated follow up through AI systems

You can opt out at any time by:

  • Replying STOP to text messages
  • Clicking unsubscribe in emails
  • Automated follow up through AI systems

6. Information Sharing
We do not sell your personal information.
We may share limited information with service providers that help us operate our systems,
including:

  • Hosting providers
  • Email and SMS delivery services
  • Call or communication tools
  • Analytics and advertising platforms
  • Calendar and scheduling tools
  • Payment processors, when applicable

These providers may access information only to perform their services.

7. Data Security
We take reasonable steps to protect your information through industry standard security
measures.
However, no digital system is completely secure. You share information at your own discretion.

8. Your Rights (CCPA, CPRA, and Similar State Laws)
If you are a California resident or protected under similar state laws, you may request to:

  • Access the personal information we hold about you
  • Request deletion of your information
  • Ask how your information is used
  • Opt out of marketing or retargeting

To submit a privacy request, contact support@celestium.ai with “Privacy Request” in the
subject line.

We will verify identity before completing any data request.

9. Data Retention
We retain information only as long as needed to operate our services or meet legal obligations.
You may request deletion at any time, unless retention is required by law.

10. External Links
Our website may link to third party websites.
We are not responsible for the privacy practices or content of those sites.

11. Updates to This Policy
We may update this Privacy Policy occasionally.
The most recent version will always appear on this page with the updated date.

12. Contact Us
For privacy questions, requests, or concerns, contact:

Celestium AI
Email: support@celestium.ai